Plumbing and water services

Turn off the stop valve, which is usually under the kitchen sink or where the main enters the property, and open the taps to drain the pipes down. Then call us. If you do not know where your stop valve is, find it today rather than on the night you need it.

In most cases, yes. A leak changes the surface temperature above it, so our thermal imaging camera lets us trace the pipe and pinpoint the fault before anything is lifted. That usually turns a whole floor into one small opening and one small repair.

Common causes are a partly closed or corroded stop valve, an undersized incoming supply, scale inside old pipework, or a shared supply in a block of flats. We measure the static pressure and the flow rate to find out which it is, rather than fitting a pump to mask the problem.

Yes. London and north Kent are hard water areas, and scale shortens the life of boilers, cylinders, showers and appliances. We fit softeners, scale reducers and drinking water filters, and we will tell you plainly whether the water in your street justifies one.

Yes. We carry out the plumbing first fix and second fix, install the sanitaryware, showers and valves, and coordinate with your tiler and electrician. If you want one team to handle the whole room, tell us at the survey and we will organise it.

Yes. The water regulations require backflow protection so garden water can never be drawn back into your drinking supply, and the device has to match the level of risk. On a standard garden tap we fit a double check valve, which is a step some installers skip. Where the risk is higher, for example a hose that could sit in a pond or an animal trough, the rules call for stronger protection, and we will tell you at the survey if that applies to you. We can also run supplies to garden rooms, garages and outbuildings.

We deal with waste pipework, traps, macerators and the internal side of the system. For a blocked main drain outside the property we will tell you honestly if a drainage specialist is the better call, rather than charging you for a visit that will not fix it.

Yes, and a large part of our work is commercial. We hold the accreditations needed to design, install and certify commercial heating, hot water and gas plant, and we have completed projects in schools and churches as well as offices, restaurants, care homes, hospitals, apartment blocks and multi occupancy buildings. We are used to working in occupied buildings and will plan the work around term times, services and opening hours.